Browns Mills, N.J.—Deborah Heart and Lung Center earns Healthgrades 2024 Outstanding Patient Experience Award™. Healthgrades, an organization dedicated to helping consumers make data-driven decisions about their healthcare providers, recognized Deborah as one of the nation’s top hospitals.
“We are thrilled and honored to receive the 2024 Healthgrades Outstanding Patient Experience Award,” said Joseph Chirichella, president and CEO of Deborah. “Our team members work hard every day to not only help our patients heal, but also ensure that their experience at Deborah is a positive one. I’m happy to report that we are delivering a best-in-class patient experience.”
In New Jersey, Deborah was one of only three hospitals recognized for Outstanding Patient Experience. Nationwide, 388 providers in 46 states earned awards for patient experience.
Each year, Healthgrades evaluates Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data across multiple patient experience measures from short-term, acute care visits to identify the institutions displaying an unwavering commitment to prioritizing a positive patient experience.
For its 2024 list, Healthgrades evaluated 2,575 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2022 to December 2022.
Based on its analysis, Healthgrades identified three areas that best predict whether a patient will recommend a hospital to friends and family: doctor communication, nurse communication and clear communication about care when discharged.
“As consumers take a more hands-on approach to their health care journeys, hospital quality should be a top consideration when choosing where to receive care,” Dr. Brad Bowman, chief medical officer and head of data science at Healthgrades, said in a statement. “Our goal at Healthgrades is to offer direct, data-driven insights on the hospitals that make the safety and experience of their patients a top priority and consistently deliver exceptional results in this aspect of care.”
About Healthgrades
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. As the #1 platform for finding a doctor and a leader in healthcare transparency, Healthgrades helps millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content. Healthgrades’ health system, large group practice, and life sciences marketing solutions have been helping their partners reach and engage consumers who are on their way to the doctor for over 20 years
For the complete Healthgrades Outstanding Patient Experience Award methodology, visit: https://www.healthgrades.com/quality/healthgrades-outstanding-patient-experience-methodology.